Shipping Policy

Shipping Policy

Shipping is calculated on check out. Ezeepack charges fair shipping prices on all orders. We want our customers to be happy & satisfied therefore, we do not have higher shipping rates.

We would like to inform you about our delivery policies. Paid orders are typically delivered within 5-7 days.

NOTE - For the ease of delivery and to ensure the product is not damaged, Some boxes delivered are dissembled for the customers. please contact the team if you face any issue while assembling them. 

We at Ezeepack try out best to satisfy our customers with Our Products & Services. 

Please contact us for any further assistance for shipping on care@ezeepack.com

Important Information

Once your order is shipped, we will send you a notification with the tracking details so you know when to expect it.

We will try to dispatch all orders within 5-7 business days from when the amount is remitted to us, however, estimated delivery times are to be used as a guide only and commence from the date of dispatch. Made to Order Products may take up to 15-20 Days.

We are unable to redirect orders once items have been dispatched to the address provided by you at the time of your order placement. All orders require a contact number and signature upon receipt and will not be delivered without the same.

Return Policy

We do accept only Defective item returns from our end. If the product you have received is broken or incorrect then we are extremely sorry!  In such cases, client has to ship the product to our head office and we will do an exchange for the same. remaining balance if exist, to be paid by the client. 

We do not have any refund policy, in extreme cases if any refund, Ezeepack will provide a Code of the Same amount that can be used at any time. The refund will be processed after Ezeepack receives the product and does the quality check at headquarters. Used pieces will not be accepted in case of any damages and can only be accepted by us in original packaging. Online bank payments refund will take around 5-6 business days and cash on delivery refunds can take longer. Only the item amount will be refunded.

Any damages caused by third party transportation is not refunded by the company.  In extreme cases, if the company has to initiate a reverse pickup reverse shipping charges for an exchange would be 150/- Rs in Delhi and 300/- Outside Delhi. 

Send the returned products properly packed any damages cost will be deducted at the time of refund. 

Returns are not acceptable after 3 days of delivery

 

Product Disclaimer

Please note minor imperfections may exist due to the nature of the product. Slight variations are inherent in the manufacturing of such products and should be expected. 

Due to the many variations in computers, smartphones and browsers, colours may appear different on different electronic screens. As a result, slight shade variance between the product images on the website and the product should be expected.

Order Delays

An apology in advance for those who have received their orders delayed. We try hard to reduce lead times and avoid delays, which we try and advise customers in advance for or as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at care@ezeepack.com and we will get back to you within 24 hours of your complaint.
You will receive your order status through emails, whatsapp.
After placing an order, you will receive an e-mail acknowledgment from our team. This will then be followed up by another e-mail once we have verified your payment details and approved your order for shipping, this email may be from our Payment Gateway. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information that will help smoothen out the problem.